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当前学科：饭店服务礼仪
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你是如何理解在饭店服务中100-1=0的理念的？
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100次服务中一次得罪宾客可能会造成前功.....
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推荐知识点:
裴斯泰洛齐的教育思想反映了一定的教育自身的规律，具有鲜明的民主性和革新性，显示反映了时代对教育的要求。（）
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简述维生素E的三氯化铁-联吡啶反应？
知觉防御
翻译篇章If you intend using humor in your talk to make people smile, you must know how to identify shared experiencesand problems. Your humor must be relevant to the audience andshould help to show them that you are one of them or that you understand their situation and are in sympathy with their point of view. Depending on whom you are addressing, the problems will be different. If you are talking to a group of managers, you may refer to the disorganizedmethods of their secretaries; alternatively if you are addressing secretaries, you may want to comment on their disorganized bosses.Here is an example, which Iheard at a nurses’convention, of story which works well because the audience all share thesame view of doctors. A man arrives in heaven and is being shown around by St. Peter. He sees wonderful accommodations, beautiful gardens, sunny weather, and so on. Everyone is very peaceful, polite and friendly until, waiting in a line for lunch, the new arrival is suddenly pushedaside by a man in a white coat, who rushes to the head of the line, grabs his food and stomps over to a table by himself. “Who is that?”the new arrival asked St. Peter. “Oh, that’s God,”came the reply, “but sometimes he thinks he’s a doctor.”If you are part of the group which you are addressing, you will be in a position to knowthe experiences andproblems which are common to all of you and it’ll be appropriate for you to make a passing remark about the inedible canteen food or the chairman’s notorious bad taste in ties. With other audiences you mustn’t attempt to cut in with humor as they will resent an outsider makingdisparaging remarks about their canteen or their chairman. You will be on safer ground if you stick to scapegoats like the Post Office or the telephone system.If you feel awkward being humorous, you must practice so that it becomes more natural. Include a few casual and apparently off-the-cuff remarks which you can deliver in a relaxed and unforced manner. Often it’s the delivery which causes the audience to smile, so speak slowly and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light-hearted remark.Look for the humor. It often comes from the unexpected. A twist on a familiar quote “If at first you don’t succeed, give up”or a play on words or on a situation. Search for exaggeration and understatements. Look at your talk and pick out a few words or sentences which you can turn about and inject with humor.
患者男性，60岁，主因进行性吞咽困难一年，以食管癌收人院，经充分的术前准备，行食管癌根治术，术后留置胃肠减压。请 问：（1）可能的护理诊断有哪些？（2）术后留置胃肠减压的目的是什么？ （3）如何做好术后病人的饮食指导？（4）痊愈出院时，应做哪些健康指导内容？
建筑结构的自由度等于零。
试述南京国民政府民法典的内容及其特点?
突发公共卫生事件
现浇钢筋混凝土悬挑构件当强度达到85%时，可以拆除模板。
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